Frequently Asked Questions
Before you commit to any program, you deserve straight answers about cost, timelines, visitation, and what daily life in treatment actually looks like. The questions below are the ones families ask us most often. You will find honest, specific responses here, without the sales pitch and without the vague reassurances.
Your Questions, Answered
How much does treatment cost?
Cost depends on your level of care and insurance. Most major plans cover addiction and mental-health treatment, and verification is free. Call and we can confirm your exact benefits in minutes.
How long does treatment last?
Detox typically runs 5-10 days, residential programs 30-90 days, and outpatient care continues as long as it helps. Your plan is built around your clinical needs, not a fixed calendar.
Can I use my phone during treatment?
Phone policies vary by program and level of care. Many programs allow scheduled phone time after an initial adjustment period. Ask admissions about the policy for your program.
Can my family visit?
Yes, family involvement improves outcomes, and we encourage it through scheduled visits and family therapy sessions.
Is treatment confidential?
Completely. Your privacy is protected by federal law (42 CFR Part 2 and HIPAA). No one is told you are in treatment without your written consent.
Do you treat mental health conditions too?
Yes. Co-occurring depression, anxiety, PTSD, and other conditions are treated together with addiction. Integrated dual-diagnosis care is the evidence-based standard.
What if I live in another state?
We regularly admit clients from out of the area and help arrange travel, including flights. Distance never has to be the reason someone does not get help.
What should I bring?
Comfortable clothing, your ID and insurance card, and any prescriptions in their original bottles. See our packing list for the full rundown.
Start Your Recovery Now
When you call, a member of our admissions team picks up, day or night, and listens to what you are dealing with. The call is free, confidential, and carries no obligation to enroll. We can check your insurance quickly while you are on the line. Reach us anytime at (646) 459-4363 or send us a message.
Your information is secure & protected by HIPAA.
